January 2025 - Indonesia - Rising Application Fees: The Heavy Burden on Ride-Hailing Drivers

Application fees imposed by ride-hailing platforms have become an unavoidable and growing burden for online ojek partners. Drivers report that around 30% of their earnings go to platforms like Gojek, while Grab still charges a 20% application fee. According to the Ministry of Transportation Decree KP No. 1001/2022, platforms are required to cap application fees at 20% per booking. However, in practice, these fees often exceed the maximum limit, sometimes reaching up to 30%.

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