The second round of Fairwork ratings for Indonesia evaluates 11 of the most prominent platforms in the country—Grab, Gojek, Maxim, InDriver, TravelokaEats, Shopeefood, Lalamove, Borzo, Paxel, Deliveree and Gobox—against the five global principles of Fairwork.
Grab, Gojek and GoBox lead the ranking table with 4 points, most others scored 0.
Indonesia’s platform economy—based on workers completing short-term tasks through digital platforms— has been associated with rapid growth and significant contribution to the national economy. At the same time, platform work is associated with a rise in precarious and unfair working conditions.
- No evidence was found for any platform paying all workers a fair wage once workers’ logged-in hours and work-related costs are taken into account.
- Four of the evaluated platforms protect workers from risk with accident insurance, emergency helplines, access to health insurance and other wellbeing initiatives.
- Most of the platforms have clear, accessible terms and conditions for workers. Gojek, Gobox, and Grab were also able to evidence that workers are notified within a reasonable timeframe should there be changes to terms and condition.
- Grab, Gojek and Gobox have documented channels for communication with workers.
- Some worker associations are actively engaging with the platforms but they are not formally recognized by law or publicly recognized by the platforms. As a result, no platform
was able to evidence fair representation of workers.